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Posts Tagged ‘customer service’

Purchasing and Customer Service: Two Sides of the Same Coin

Friday, February 21st, 2014 at 10:37 | No comments

Categories: Customer Relationship Management (CRM), Negotiation, Purchasing, Sales, Customer Service (C/S), Supplier Contract Management, Supplier Relationship Management

Tags: business negotiations, business to business negotiation, business to consumer negotiation, customer relationship management, customer service, Customer Service Training, customer supplier relationship, negotiation training, steve coscia, Supplier Relationship Management

Upselling – Timing is Everything

Sunday, March 7th, 2010 at 10:30 | No comments

Categories: Customer Relationship Management (CRM), Sales, Customer Service (C/S)

Tags: customer service, upsell

Customer Service Dirty Little Secrets

Sunday, December 20th, 2009 at 11:58 | No comments

Categories: Customer Relationship Management (CRM), Supplier Contract Management

Tags: bad language, customer service

Halos, Horns and Those Darn Cell Phones

Sunday, November 29th, 2009 at 09:03 | No comments

Categories: Sales, Customer Service (C/S)

Tags: customer perception, customer service, Halo Effect, Hrn Effect

Good Listening and Asking Questions

Sunday, November 8th, 2009 at 10:53 | No comments

Categories: Sales, Customer Service (C/S)

Tags: customer service, listening, questions