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Posts Tagged ‘customer perception’

The 3 Components Of Customer Value

Thursday, July 1st, 2010 at 10:01 | No comments

Categories: Customer Relationship Management (CRM), Negotiation, Sales

Tags: buyer's behavior, customer perception, Sales, sales performance

How Old is Your Daughter?

Friday, April 2nd, 2010 at 10:43 | No comments

Categories: Sales, Customer Service (C/S)

Tags: customer perception, questions, upset customers

Halos, Horns and Those Darn Cell Phones

Sunday, November 29th, 2009 at 09:03 | No comments

Categories: Sales, Customer Service (C/S)

Tags: customer perception, customer service, Halo Effect, Hrn Effect