Customer Relationship Management (CRM) | Purchasing and Negotiation Training - Part 6

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Archive for the ‘Customer Relationship Management (CRM)’ Category

Establishing Customer Service Behavior Expectations

Thursday, September 24th, 2009 at 09:05 | No comments

Categories: Customer Relationship Management (CRM), Sales, Customer Service (C/S)

Tags: customer expectations, Customer Service Training, telephone skills

Is Cold Calling Worth It?

Sunday, September 20th, 2009 at 11:25 | No comments

Categories: Customer Relationship Management (CRM), Sales

Tags: appointments, Cold Calling, lead generation, network, pipeline, sales performance

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